Channel

Knowledge and Findability

The knowledge and findability channel aggregates best practices, articles and news analysis on enterprise search, knowledge management, cognitive engines, taxonomies and more.

Featured Reading

Article

Knowledge & Findability

How Knowledge Agents Put Enterprise Knowledge to Work

Chatbots, step aside. Knowledge agents are the next evolution of enterprise AI: systems that understand context, reason with data and act on knowledge.

Article

Knowledge & Findability

Will SharePoint Knowledge Agent Make Copilot More Effective?

SharePoint Knowledge Agent addresses one of the biggest pain points in SharePoint: content governance. Will it make life easier for SharePoint site owners?

Article

Knowledge & Findability

Stop 'Learning Lessons' and Actually Use Them

Stop treating lessons learned as box-ticking. When done right, they drive continuous improvement and power knowledge management. Here's how.

Article

Knowledge & Findability

When AI Meets Your Messy Knowledge Hubs, Nobody Wins

Learn how enterprises can prepare and structure knowledge for AI success with metadata, governance, training and smarter knowledge management practices.

Article

Knowledge & Findability

Glean Adds New Functionality, Scale and Reach to Agent Platform at Glean:GO

Glean launched over 40 new features and functionality, most of which revolved around its Agent offering, at its Glean:GO event in San Francisco on May 20.

Getting Started With Knowledge and Findability

Article

Knowledge & Findability

What Is a Knowledge Manager? Role, Responsibilities & Benefits

Article

Knowledge & Findability

The Key to Moving From Aspirational Knowledge Management to Reality

Article

Knowledge & Findability

The Revitalization of Knowledge Management

Article

Knowledge & Findability

Knowledge Management vs. Organizational Intelligence: What's in a Name?

Article

Knowledge & Findability

Your Employees Can't Find Information. A Systems Approach Can Help

Article

Knowledge & Findability

Diagnosing Enterprise Search Failures

Getting Started With Knowledge and Findability

Article

Knowledge & Findability

What Is a Knowledge Manager? Role, Responsibilities & Benefits

Article

Knowledge & Findability

The Key to Moving From Aspirational Knowledge Management to Reality

Article

Knowledge & Findability

The Revitalization of Knowledge Management

Article

Knowledge & Findability

Knowledge Management vs. Organizational Intelligence: What's in a Name?

Article

Knowledge & Findability

Your Employees Can't Find Information. A Systems Approach Can Help

Article

Knowledge & Findability

Diagnosing Enterprise Search Failures

Getting Started With Knowledge and Findability

Article

Knowledge & Findability

What Is a Knowledge Manager? Role, Responsibilities & Benefits

Article

Knowledge & Findability

The Key to Moving From Aspirational Knowledge Management to Reality

Article

Knowledge & Findability

The Revitalization of Knowledge Management

Article

Knowledge & Findability

Knowledge Management vs. Organizational Intelligence: What's in a Name?

Article

Knowledge & Findability

Your Employees Can't Find Information. A Systems Approach Can Help

Article

Knowledge & Findability

Diagnosing Enterprise Search Failures

Learning Opportunities

JW Marriott in Washington DC

KMWorld Washington 2025

AI team is working

AI in Customer Service: Faster Resolutions, Happier Customers

Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.

Healthcare Ops with AI

Accelerating Healthcare Ops with AI

Sign up to see how your peers are putting AI to work — and making it stick.

Chameleon Tech: A chameleon changing colors to blend with various tech environments, symbolizing adaptability and versatility in technology solutions.

From Nice-to-Have to Non-Negotiable: Prove the Value of Your EX Stack

Transform your tech stack: prove its value, secure your future.

Deskless workers communication

The Great Workforce Breakdown (And How to Stop It)

Disconnected employees. Failing communication. It’s time to turn things around.

Employee Intranet

Maximize Your Intranet’s Value: Enhance the Employee Experience for Greater Adoption

Learn practical strategies to enhance usability, boost adoption and ensure your intranet becomes a true productivity hub.

JW Marriott in Washington DC

KMWorld Washington 2025

AI team is working

AI in Customer Service: Faster Resolutions, Happier Customers

Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.

Healthcare Ops with AI

Accelerating Healthcare Ops with AI

Sign up to see how your peers are putting AI to work — and making it stick.

A Deeper Dive Into Knowledge and Findability

Article

Knowledge & Findability

Creating a Culture of Knowledge Sharing, Not Hoarding

Article

Knowledge & Findability

Knowledge Management Means More Than Just Mining Digital Exhaust

Article

Knowledge & Findability

Managing Enterprise Search Security

Article

Knowledge & Findability

Enterprise Search Procurement: Proof of Concept or Pilot?

Article

Knowledge & Findability

GenAI Can Improve Enterprise Search, But Remains a Work In Progress

Article

Knowledge & Findability

Zoho's Zia Hubs Makes Unstructured Business Data Searchable and Smart

A Deeper Dive Into Knowledge and Findability

Article

Knowledge & Findability

Creating a Culture of Knowledge Sharing, Not Hoarding

Article

Knowledge & Findability

Knowledge Management Means More Than Just Mining Digital Exhaust

Article

Knowledge & Findability

Managing Enterprise Search Security

Article

Knowledge & Findability

Enterprise Search Procurement: Proof of Concept or Pilot?

Article

Knowledge & Findability

GenAI Can Improve Enterprise Search, But Remains a Work In Progress

Article

Knowledge & Findability

Zoho's Zia Hubs Makes Unstructured Business Data Searchable and Smart

A Deeper Dive Into Knowledge and Findability

Article

Knowledge & Findability

Creating a Culture of Knowledge Sharing, Not Hoarding

Article

Knowledge & Findability

Knowledge Management Means More Than Just Mining Digital Exhaust

Article

Knowledge & Findability

Managing Enterprise Search Security

Article

Knowledge & Findability

Enterprise Search Procurement: Proof of Concept or Pilot?

Article

Knowledge & Findability

GenAI Can Improve Enterprise Search, But Remains a Work In Progress

Article

Knowledge & Findability

Zoho's Zia Hubs Makes Unstructured Business Data Searchable and Smart

Featured Research Report

From Participation to Performance: Measuring The True Value of Learning

Demand for proof of ROI is rising but just 16% of orgs are ready. Are you?

Learning investments are growing, but executives want evidence they deliver. Get the framework, tools, and tactics to show real performance impact.

From Participation to Performance: Measuring The True Value of Learning

Latest Articles

Article

Knowledge & Findability

OpenAI Pushes Into Enterprise Search With Company Knowledge

Article

Knowledge & Findability

Glean Thinks Its AI Understands Your Company Better Than You Do

Article

Knowledge & Findability

Knowledge Graphs: The Secret Sauce Behind AI Development

Article

Knowledge & Findability

How AI and Knowledge Management Can Power Each Other Forward

Article

Knowledge & Findability

Nike's Ahren Lehnert on Taxonomy's Role in Organizational Alignment

Article

Knowledge & Findability

2025 Priorities and Trends for Knowledge Management

Latest Articles

Article

Knowledge & Findability

OpenAI Pushes Into Enterprise Search With Company Knowledge

Article

Knowledge & Findability

Glean Thinks Its AI Understands Your Company Better Than You Do

Article

Knowledge & Findability

Knowledge Graphs: The Secret Sauce Behind AI Development

Article

Knowledge & Findability

How AI and Knowledge Management Can Power Each Other Forward

Article

Knowledge & Findability

Nike's Ahren Lehnert on Taxonomy's Role in Organizational Alignment

Article

Knowledge & Findability

2025 Priorities and Trends for Knowledge Management

Latest Articles

Article

Knowledge & Findability

OpenAI Pushes Into Enterprise Search With Company Knowledge

Article

Knowledge & Findability

Glean Thinks Its AI Understands Your Company Better Than You Do

Article

Knowledge & Findability

Knowledge Graphs: The Secret Sauce Behind AI Development

Article

Knowledge & Findability

How AI and Knowledge Management Can Power Each Other Forward

Article

Knowledge & Findability

Nike's Ahren Lehnert on Taxonomy's Role in Organizational Alignment

Article

Knowledge & Findability

2025 Priorities and Trends for Knowledge Management

Featured Research

Featured research

Research Report

From Participation to Performance: Measuring The True Value of Learning

Demand for proof of ROI is rising but just 16% of orgs are ready. Are you?

Featured research

The Lean Advantage: Scale Smarter, Not Heavier

Cut the busywork to get 30 minutes back, per person, per day

Featured research

Research Report

The AI Productivity Shift

3,000 professionals and 140,000 Hubstaff users are proving shallow adoption won't cut it — here's how you can unlock real results

Featured research

Is Your Software Really Being Used Effectively?

Learn the secrets to successful software adoption

Featured research

Unlock ROI With Smarter Software Adoption

Cut friction, reduce tickets and drive measurable productivity gains

Featured research

7 Strategies to Optimize Your Communication Efforts

97% of employees say communication affects their daily work, so why are your messages getting missed?

Featured research

The Comms Strategy That Actually Reaches Frontline Workers

Nearly 1 in 4 deskless workers feel left out. Reconnect with a comms strategy built for the frontline.

Featured research

How to Lead Distributed Teams Without Burning Out

Because Slack pings, performance goals and team burnout don’t solve themselves

Featured research

Rethink Your Intranet Strategy for 2025

Discover which platforms actually improve comms, engagement and employee experience - without starting from scratch.

Featured research

Learning Experience Platform (LXP) Market Guide Executive Summary

How to choose the right LXP for your business needs

Featured research

Research Report

The State of the Digital Workplace 2024

Featured research

Research Report

The State of the EX Leader

Insights from the Annual Employee Experience Leader Survey

People Covering Knowledge and Findability

David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...

David Barry David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...

Steve Bynghall is a freelance consultant and writer based in the UK. He focuses on intranets, collaboration, social business, KM...

Steve Bynghall Steve Bynghall is a freelance consultant and writer based in the UK. He focuses on intranets, collaboration, social business, KM...

In her role as Principal Research Lead, Lynda Braksiek develops and executes APQC’s agenda for knowledge management research. She works...

Lynda Braksiek In her role as Principal Research Lead, Lynda Braksiek develops and executes APQC’s agenda for knowledge management research. She works...

Siobhan Fagan is the editor in chief of Reworked and host of the Apex Award-winning Get Reworked podcast and Reworked's...

Siobhan Fagan Siobhan Fagan is the editor in chief of Reworked and host of the Apex Award-winning Get Reworked podcast and Reworked's...

Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...

Michelle Hawley Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...

Stephanie has over 30 years successful, experience in knowledge management and accounting in the high tech, Healthcare and public accounting...

Stephanie A. Barnes Stephanie has over 30 years successful, experience in knowledge management and accounting in the high tech, Healthcare and public accounting...