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AI in Employee Experience

Artificial intelligence (AI) has seeped into every aspect of the employee experience: from hiring, to onboarding, to productivity and wellness initiatives — and everything in between. Read on to learn how EX leaders are incorporating AI in a responsible manner to improve outcomes and increase efficiencies.

Featured Reading

News Analysis
Article
Employee Experience
AWS Wants to Sell You AI Hiring. Remember 2018?
Amazon's new AI hiring tool, Connect Talent, could be technically flawless and still fail for reasons unrelated to the product itself.
Feature
Article
Employee Experience
AI Interview Agents Redefine the Job Application
AI interview agents are reshaping hiring from top to bottom — faster decisions, less bias, but serious legal risks. Is your TA team ready?
Editorial
Article
Learning & Development
AI Literacy Isn't the Problem. Exclusion Is.
One big reason is behind the failures of many AI initiatives: organizations are making assumptions about AI adoption without creating the conditions for it.
Feature
Article
Employee Experience
AI Can Evaluate Staff. Should It?
AI is grading work, flagging mistakes and influencing pay. Are companies setting themselves up for success or for a future lawsuit?
Feature
Article
Employee Experience
AI Freed Up Developers to Do Real Work. Then Companies Made the Wrong Call
AI makes workers faster but more isolated. Companies slashing junior roles are tanking the collaboration and the talent pipeline that build long-term success.

Getting Started With AI in Employee Experience

Editorial
Article
Employee Experience
Where Generative AI Could Enhance Employee Engagement
Feature
Article
Digital Workplace
Companies Say Generative AI Won't Come for Jobs. Employees Aren't So Sure
Feature
Article
Employee Experience
Reality Check: The Truth About How AI Will Impact Jobs
Feature
Article
Digital Workplace
Generative AI in the Workplace Is Inevitable. Planning for It Should Be Too
Editorial
Article
Digital Workplace
To Craft Fulfilling Workplaces in the AI Age, Embrace the Human Element
Feature
Article
Talent Management
AI for HR: 5 New Tools Coming Soon

Getting Started With AI in Employee Experience

Editorial
Article
Employee Experience
Where Generative AI Could Enhance Employee Engagement
Feature
Article
Digital Workplace
Companies Say Generative AI Won't Come for Jobs. Employees Aren't So Sure
Feature
Article
Employee Experience
Reality Check: The Truth About How AI Will Impact Jobs
Feature
Article
Digital Workplace
Generative AI in the Workplace Is Inevitable. Planning for It Should Be Too
Editorial
Article
Digital Workplace
To Craft Fulfilling Workplaces in the AI Age, Embrace the Human Element
Feature
Article
Talent Management
AI for HR: 5 New Tools Coming Soon

Getting Started With AI in Employee Experience

Editorial
Article
Employee Experience
Where Generative AI Could Enhance Employee Engagement
Feature
Article
Digital Workplace
Companies Say Generative AI Won't Come for Jobs. Employees Aren't So Sure
Feature
Article
Employee Experience
Reality Check: The Truth About How AI Will Impact Jobs
Feature
Article
Digital Workplace
Generative AI in the Workplace Is Inevitable. Planning for It Should Be Too
Editorial
Article
Digital Workplace
To Craft Fulfilling Workplaces in the AI Age, Embrace the Human Element
Feature
Article
Talent Management
AI for HR: 5 New Tools Coming Soon
Learning Opportunities
Conference
Caesars Forum Las Vegas
Jun
2
Gartner Application Innovation & Business Solutions Summit Las Vegas 2026
Register
Webinar
Magnetic Employee Retention
On demand
Retention Is a Communication Problem: New Data from 6,000+ Employees
This session gives leaders a clear diagnosis and practical path to treat retention as an infrastructure problem.
Watch Now
Webinar
Metaphorical employee engagement
On demand
Do Learning Programs Really Work? How to Turn Education Into Engagement In Healthcare
See how leaders are using learning programs to build trust with healthcare professionals and create measurable engagement.
Watch Now
Webinar
Shaping cookies
On demand
Fuel Your Front Line: Workforce Trends Shaping 2026
Get expert insight into the tools and tactics top frontline teams will need in 2026.
Watch Now
Webinar
Solving puzzle
On demand
Fix the Disconnect Between Projects and Profit
Your margins are hiding in disconnected data. Let's find them.
Watch Now
Webinar
AI team is working
On demand
AI in Customer Service: Faster Resolutions, Happier Customers
Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.
Watch Now
Conference
Caesars Forum Las Vegas
Jun
2
Gartner Application Innovation & Business Solutions Summit Las Vegas 2026
Register
Webinar
Magnetic Employee Retention
On demand
Retention Is a Communication Problem: New Data from 6,000+ Employees
This session gives leaders a clear diagnosis and practical path to treat retention as an infrastructure problem.
Watch Now
Webinar
Metaphorical employee engagement
On demand
Do Learning Programs Really Work? How to Turn Education Into Engagement In Healthcare
See how leaders are using learning programs to build trust with healthcare professionals and create measurable engagement.
Watch Now

A Deeper Dive Into AI in Employee Experience

Feature
Article
Leadership
AI at Work Still a Work in Progress
Editorial
Article
Employee Experience
Here's How Employee Intelligence Can Lead Us to Better Insights
Editorial
Article
Digital Workplace
These AI Features Are Revolutionizing EX Platforms in 2024
Editorial
Article
Digital Workplace
Are We Focusing on the Wrong AI Use Cases?
Feature
Article
Employee Experience
Tips for Wary HR Leaders to Get Started With AI Implementation
Editorial
Article
Digital Workplace
Do You Know About These Underrated Benefits of AI in the Workplace?

A Deeper Dive Into AI in Employee Experience

Feature
Article
Leadership
AI at Work Still a Work in Progress
Editorial
Article
Employee Experience
Here's How Employee Intelligence Can Lead Us to Better Insights
Editorial
Article
Digital Workplace
These AI Features Are Revolutionizing EX Platforms in 2024
Editorial
Article
Digital Workplace
Are We Focusing on the Wrong AI Use Cases?
Feature
Article
Employee Experience
Tips for Wary HR Leaders to Get Started With AI Implementation
Editorial
Article
Digital Workplace
Do You Know About These Underrated Benefits of AI in the Workplace?

A Deeper Dive Into AI in Employee Experience

Feature
Article
Leadership
AI at Work Still a Work in Progress
Editorial
Article
Employee Experience
Here's How Employee Intelligence Can Lead Us to Better Insights
Editorial
Article
Digital Workplace
These AI Features Are Revolutionizing EX Platforms in 2024
Editorial
Article
Digital Workplace
Are We Focusing on the Wrong AI Use Cases?
Feature
Article
Employee Experience
Tips for Wary HR Leaders to Get Started With AI Implementation
Editorial
Article
Digital Workplace
Do You Know About These Underrated Benefits of AI in the Workplace?

Featured White Paper

The Future of Leadership Development: AI-Driven Manager Enablement
Discover how AI-powered coaching and behavioral science are bridging the gap between employee feedback and real-world leadership behavior.
Managers are currently the most squeezed segment of the workforce, yet traditional L&D programs rarely offer support in the moments that matter.
The Future of Leadership Development: AI-Driven Manager Enablement
Featured Research
Featured research
White Paper
The Future of Leadership Development: AI-Driven Manager Enablement
Discover how AI-powered coaching and behavioral science are bridging the gap between employee feedback and real-world leadership behavior.
Featured research
Research Report
2026 State of Employee Listening: The Productivity Paradox
What 750+ HR leaders reveal about productivity pressure, stalled feedback and the programs that actually work.
Featured research
Research Report
The State of the Digital Workplace
Survey of 700+ executives offers a compelling snapshot of maturity, challenges & priorities.
Featured research
Guide
7 Ways to Simplify Employee Communication
Make company updates clearer, more relevant and easier to manage. No extra headcount required.
Featured research
Guide
5 Steps to Creating an Employee Journey Map That Actually Improves Retention
How to map the key milestones in your employees’ careers and improve them
Featured research
Research Report
The AI Transformation 100: ​​100 Concrete Ideas for Fixing How We Work
100+ leaders, technologists and researchers share how they turn AI from hype into sustained advantage, with concrete practices you can actually adapt to your organization
Featured research
Research Report
The Path to AI ROI: What CIOs Say
IT leaders and professionals share insights on how to use AI to drive operational efficiency, business growth and competitive advantage
Featured research
White Paper
Why AI Rarely Improves How Work Actually Gets Done
A leadership guide to fixing the data, governance and skills gaps that keep AI from delivering real workplace impact
Featured research
Guide
Learning Experience Platform (LXP) Market Guide Executive Summary
How to choose the right LXP for your business needs

People Covering AI in Employee Experience

Lance Haun is a leadership and technology columnist for Reworked. He has spent nearly 20 years researching and writing about...
Lance HaunLance Haun is a leadership and technology columnist for Reworked. He has spent nearly 20 years researching and writing about...
Mark Feffer is the editor of WorkforceAI and an award winning HR journalist. He has been writing about Human Resources and...
Mark FefferMark Feffer is the editor of WorkforceAI and an award winning HR journalist. He has been writing about Human Resources and...
Sue Duris, MBA, CCXP, is a strategic customer experience and business transformation leader with more than 15 years of expertise...
Sue DurisSue Duris, MBA, CCXP, is a strategic customer experience and business transformation leader with more than 15 years of expertise...
Erica Sweeney has been a journalist for more than 15 years. She worked in local media in Little Rock, Arkansas,...
Erica SweeneyErica Sweeney has been a journalist for more than 15 years. She worked in local media in Little Rock, Arkansas,...
Laurence Lock Lee is the co-founder and chief scientist at Swoop Analytics, a firm specializing in online social networking analytics....
Laurence Lock LeeLaurence Lock Lee is the co-founder and chief scientist at Swoop Analytics, a firm specializing in online social networking analytics....
David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...