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AI in Employee Experience

Artificial intelligence (AI) has seeped into every aspect of the employee experience: from hiring, to onboarding, to productivity and wellness initiatives — and everything in between. Read on to learn how EX leaders are incorporating AI in a responsible manner to improve outcomes and increase efficiencies.

Featured Reading

Article

Employee Experience

AI-Powered Employee Journey Mapping: Identify Pain Points Before They Become Turnover

Customer experience teams are using AI to predict customer churn. It's time we apply the same thinking to employees. Tips on how to start.

Article

Employee Experience

The Return of Human-Centered Design

Human-centered design has been around for over 50 years, but with companies now trying to get the most of their AI investments, HCD is more relevant than ever.

Article

Employee Experience

From Tool to Teammate: How AI Is Rewiring People Strategy and What HR Can Do to Adjust

HR leaders see AI transforming work beyond automation — reshaping teams, culture and people strategy. The future is “human-engaged” work, not human-replaced.

Article

Talent Management

Is AI Baking-In Discrimination in Recruitment?

As AI becomes more embedded in recruitment, the risks of bias and discrimination grow.

Article

Talent Management

Why AI Hiring Discrimination Lawsuits Are About to Explode

AI is reshaping hiring — and the courtroom. Job seekers are suing over biased screening tools, and experts say a wave of lawsuits is just beginning.

Getting Started With AI in Employee Experience

Article

Employee Experience

Where Generative AI Could Enhance Employee Engagement

Article

Digital Workplace

Companies Say Generative AI Won't Come for Jobs. Employees Aren't So Sure

Article

Employee Experience

Reality Check: The Truth About How AI Will Impact Jobs

Article

Digital Workplace

Generative AI in the Workplace Is Inevitable. Planning for It Should Be Too

Article

Digital Workplace

To Craft Fulfilling Workplaces in the AI Age, Embrace the Human Element

Article

Talent Management

AI for HR: 5 New Tools Coming Soon

Getting Started With AI in Employee Experience

Article

Employee Experience

Where Generative AI Could Enhance Employee Engagement

Article

Digital Workplace

Companies Say Generative AI Won't Come for Jobs. Employees Aren't So Sure

Article

Employee Experience

Reality Check: The Truth About How AI Will Impact Jobs

Article

Digital Workplace

Generative AI in the Workplace Is Inevitable. Planning for It Should Be Too

Article

Digital Workplace

To Craft Fulfilling Workplaces in the AI Age, Embrace the Human Element

Article

Talent Management

AI for HR: 5 New Tools Coming Soon

Getting Started With AI in Employee Experience

Article

Employee Experience

Where Generative AI Could Enhance Employee Engagement

Article

Digital Workplace

Companies Say Generative AI Won't Come for Jobs. Employees Aren't So Sure

Article

Employee Experience

Reality Check: The Truth About How AI Will Impact Jobs

Article

Digital Workplace

Generative AI in the Workplace Is Inevitable. Planning for It Should Be Too

Article

Digital Workplace

To Craft Fulfilling Workplaces in the AI Age, Embrace the Human Element

Article

Talent Management

AI for HR: 5 New Tools Coming Soon

Learning Opportunities

JW Marriott in Washington DC

KMWorld Washington 2025

AI team is working

AI in Customer Service: Faster Resolutions, Happier Customers

Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.

Healthcare Ops with AI

Accelerating Healthcare Ops with AI

Sign up to see how your peers are putting AI to work — and making it stick.

Chameleon Tech: A chameleon changing colors to blend with various tech environments, symbolizing adaptability and versatility in technology solutions.

From Nice-to-Have to Non-Negotiable: Prove the Value of Your EX Stack

Transform your tech stack: prove its value, secure your future.

Deskless workers communication

The Great Workforce Breakdown (And How to Stop It)

Disconnected employees. Failing communication. It’s time to turn things around.

Employee Intranet

Maximize Your Intranet’s Value: Enhance the Employee Experience for Greater Adoption

Learn practical strategies to enhance usability, boost adoption and ensure your intranet becomes a true productivity hub.

JW Marriott in Washington DC

KMWorld Washington 2025

AI team is working

AI in Customer Service: Faster Resolutions, Happier Customers

Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.

Healthcare Ops with AI

Accelerating Healthcare Ops with AI

Sign up to see how your peers are putting AI to work — and making it stick.

A Deeper Dive Into AI in Employee Experience

Article

AI at Work Still a Work in Progress

Article

Employee Experience

Here's How Employee Intelligence Can Lead Us to Better Insights

Article

Digital Workplace

These AI Features Are Revolutionizing EX Platforms in 2024

Article

Digital Workplace

Are We Focusing on the Wrong AI Use Cases?

Article

Employee Experience

Tips for Wary HR Leaders to Get Started With AI Implementation

Article

Digital Workplace

Do You Know About These Underrated Benefits of AI in the Workplace?

A Deeper Dive Into AI in Employee Experience

Article

AI at Work Still a Work in Progress

Article

Employee Experience

Here's How Employee Intelligence Can Lead Us to Better Insights

Article

Digital Workplace

These AI Features Are Revolutionizing EX Platforms in 2024

Article

Digital Workplace

Are We Focusing on the Wrong AI Use Cases?

Article

Employee Experience

Tips for Wary HR Leaders to Get Started With AI Implementation

Article

Digital Workplace

Do You Know About These Underrated Benefits of AI in the Workplace?

A Deeper Dive Into AI in Employee Experience

Article

AI at Work Still a Work in Progress

Article

Employee Experience

Here's How Employee Intelligence Can Lead Us to Better Insights

Article

Digital Workplace

These AI Features Are Revolutionizing EX Platforms in 2024

Article

Digital Workplace

Are We Focusing on the Wrong AI Use Cases?

Article

Employee Experience

Tips for Wary HR Leaders to Get Started With AI Implementation

Article

Digital Workplace

Do You Know About These Underrated Benefits of AI in the Workplace?

Featured Research Report

From Participation to Performance: Measuring The True Value of Learning

Demand for proof of ROI is rising but just 16% of orgs are ready. Are you?

Learning investments are growing, but executives want evidence they deliver. Get the framework, tools, and tactics to show real performance impact.

From Participation to Performance: Measuring The True Value of Learning

Latest Articles

Article

Digital Workplace

Best Practices for Completing Your IMPACT Awards Application

Article

Employee Experience

Making AI Hiring Tools Work for Everyone

Article

Collaboration & Productivity

The Hidden Dangers of Workplace AI Personalization

Article

Employee Experience

What Happens When Candidates Choose AI Over Recruiters?

Article

Digital Workplace

AI in Employee Experience: The Quiet Revolution Reshaping the Workplace

Article

Employee Experience

Start with the System, Not the Task: A Lean Framework for HR AI Implementation

Latest Articles

Article

Digital Workplace

Best Practices for Completing Your IMPACT Awards Application

Article

Employee Experience

Making AI Hiring Tools Work for Everyone

Article

Collaboration & Productivity

The Hidden Dangers of Workplace AI Personalization

Article

Employee Experience

What Happens When Candidates Choose AI Over Recruiters?

Article

Digital Workplace

AI in Employee Experience: The Quiet Revolution Reshaping the Workplace

Article

Employee Experience

Start with the System, Not the Task: A Lean Framework for HR AI Implementation

Latest Articles

Article

Digital Workplace

Best Practices for Completing Your IMPACT Awards Application

Article

Employee Experience

Making AI Hiring Tools Work for Everyone

Article

Collaboration & Productivity

The Hidden Dangers of Workplace AI Personalization

Article

Employee Experience

What Happens When Candidates Choose AI Over Recruiters?

Article

Digital Workplace

AI in Employee Experience: The Quiet Revolution Reshaping the Workplace

Article

Employee Experience

Start with the System, Not the Task: A Lean Framework for HR AI Implementation

Featured Research

Featured research

Research Report

From Participation to Performance: Measuring The True Value of Learning

Demand for proof of ROI is rising but just 16% of orgs are ready. Are you?

Featured research

The Lean Advantage: Scale Smarter, Not Heavier

Cut the busywork to get 30 minutes back, per person, per day

Featured research

Research Report

The AI Productivity Shift

3,000 professionals and 140,000 Hubstaff users are proving shallow adoption won't cut it — here's how you can unlock real results

Featured research

Is Your Software Really Being Used Effectively?

Learn the secrets to successful software adoption

Featured research

Unlock ROI With Smarter Software Adoption

Cut friction, reduce tickets and drive measurable productivity gains

Featured research

7 Strategies to Optimize Your Communication Efforts

97% of employees say communication affects their daily work, so why are your messages getting missed?

Featured research

The Comms Strategy That Actually Reaches Frontline Workers

Nearly 1 in 4 deskless workers feel left out. Reconnect with a comms strategy built for the frontline.

Featured research

How to Lead Distributed Teams Without Burning Out

Because Slack pings, performance goals and team burnout don’t solve themselves

Featured research

Rethink Your Intranet Strategy for 2025

Discover which platforms actually improve comms, engagement and employee experience - without starting from scratch.

Featured research

Learning Experience Platform (LXP) Market Guide Executive Summary

How to choose the right LXP for your business needs

Featured research

Research Report

The State of the Digital Workplace 2024

Featured research

Research Report

The State of the EX Leader

Insights from the Annual Employee Experience Leader Survey

People Covering AI in Employee Experience

Sue Duris, MBA, CCXP, is a strategic customer experience and business transformation leader with more than 15 years of expertise...

Sue Duris Sue Duris, MBA, CCXP, is a strategic customer experience and business transformation leader with more than 15 years of expertise...

Mark Feffer is the editor of WorkforceAI and an award winning HR journalist. He has been writing about Human Resources and...

Mark Feffer Mark Feffer is the editor of WorkforceAI and an award winning HR journalist. He has been writing about Human Resources and...

Tamar has built her career in the Experience field, as Global CX Head and Head of EX across the Fortune...

Tamar Cohen Tamar has built her career in the Experience field, as Global CX Head and Head of EX across the Fortune...

I currently advise the European Institute of Innovation & Technology, am a researcher on the future of work for the...

Adi Gaskell I currently advise the European Institute of Innovation & Technology, am a researcher on the future of work for the...

Virginia Backaitis is seasoned journalist who has covered the workplace since 2008 and technology since 2002. She has written for...

Virginia Backaitis Virginia Backaitis is seasoned journalist who has covered the workplace since 2008 and technology since 2002. She has written for...

Laurence Lock Lee is the co-founder and chief scientist at Swoop Analytics, a firm specializing in online social networking analytics....

Laurence Lock Lee Laurence Lock Lee is the co-founder and chief scientist at Swoop Analytics, a firm specializing in online social networking analytics....